Frequently Asked Questions

What services do you offer?

We deliver professionally crafted social media posts every month, complete with scheduled publishing to keep your channels consistently fresh, engaging, and perfectly on-brand.

What's the process?

It’s quick and simple! Just sign up, complete a 15-minute questionnaire, and connect your social media platforms. From there, we’ll create posts tailored to your brand’s unique style and messaging.

Are the posts generic?

Everything is fully customized! Each post is tailored to your logo, brand, industry, and products or services. We begin with a Zoom call and an onboarding questionnaire to ensure we capture your vision and goals perfectly.

Can I request for revisions?

Absolutely! You’re welcome to request unlimited revisions once your posts are delivered to ensure everything feels just right.

When will I receive my first batch of posts?

You’ll receive your free 7-post content pack within 5 days of onboarding. If you love the results, you can continue with a fresh batch of posts every month!

What do you require from me?

Once you receive your monthly batch of posts, a quick 5-minute review is all it takes to ensure everything is just the way you want it. After that, they’re ready to be posted on your social platforms.

How can I get help?

You can reach us anytime at daryl@cairdeconnect.com with any questions, concerns, or inquiries!

How do I cancel?

Simply send us an email to request a cancellation, and please allow at least 24 hours for processing.

Need to know more before getting started?

Book a call with one of our success managers! We’ll give you a quick 15-minute demonstration of our service and answer any questions you have!

BOOK A CALL

What people say about us...

We have now worked with Misty and the OnyxMedia team for over a year and they have become integral to the success of our business.

They’ve given us exceptional customer service – checking in regularly, ensuring they’re meeting and exceeding expectations and beyond. The entire team is respectful, knowledgeable, collaborative,.

Chad Anderson, Cirrius Solutions Inc.

After a few months of working with Onyx Media for our social media posts, we knew it would be worth investing in a long-term partnership! Onyx Media understands our needs, creates high-quality content, and is a consistent, trustworthy, and adaptable partner. We are now signed on for a year and expect the partnership to continue well into the future!

Lisa Wocken, Founder, Bolster Leadership

I am really impressed by the quality of work by the OnyxMedia team. Not only OnyxMedia team understood the important aspects of the business, but also was really perceptive to the given feedback and shortly reached the highest level of social media posts' quality. I will definitely recommend OnyxMedia to anybody who asks for support with social media posts.

Sergii Shmarkatiuk, Founder, CodeCompath LLC